Proposal
To improve businesses and support growth is what I do best, that is how I help to create value to organizations.
To build
COMMUNITIES
To build
POWERFUL RELATIONSHIPS
To build
VALUE FOR CLIENTS
Helping businesses grow by connecting strategy, customer experience,
operational excellence, and people.
At Scale Up Business, I partner with organizations to transform how they operate, serve their customers, and lead their teams.
My value offer
Key areas of expertise
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Customer Experience Strategy & Transformation
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Customer Operations Excellence
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Business & People Transformation
Key interventions on
Customer Experience Strategy & Transformation
Diseño e implementación de estrategias de Customer Experience y customer journeys.
Modelos de medición de experiencia, Voice of Customer (VOC), NPS, CSAT y tableros de gestión.
Alineación transversal de las áreas, cultura centrada en el cliente y mejora continua.
Customer Experience Strategy & Transformation
CX strategy, customer journey design, and customer-centric operating models.
Voice of Customer (VOC), NPS, CSAT, and performance dashboards.
Cross-functional alignment, CX culture, and continuous improvement.
Customer Operations Excellence
Transformación y profesionalización de contact centers, atención al cliente, postventa y back office.
Diseño de modelos operativos, optimización de procesos, estructuras organizacionales y roles.
Gestión de indicadores, productividad, dimensionamiento de equipos y mejora del desempeño.
Omnicanalidad, transformación digital, automatización e incorporación de inteligencia artificial.
Customer Operations Excellence
Contact center, customer service, after-sales, and back-office transformation.
Operating model design, process optimization, and organizational structures.
KPIs, workforce management, productivity, and performance improvement.
Omnichannel operations, digital transformation, automation, and AI adoption.
Business & People Transformation
Diseño organizacional, desarrollo de liderazgo y gestión del cambio.
Atracción de talento, procesos de reclutamiento y optimización de operaciones de Recursos Humanos.
Capacitación, desarrollo de equipos, tecnología aplicada a RR. HH. e indicadores de gestión.
Business & People Transformation
Organizational design, leadership development, and change management.
Talent acquisition, recruitment operations, and HR process optimization.
Training, people development, HR technology, and performance metrics.
Paula Vogliazzo
Global Strategy consultant Operations & HR (GPHR certified) oriented to people centric industries and companies.
I work closely with the leadership team to generate value within the organization through strategic interventions.
More than 20+ years experience in service industries regionally as Director of Operations and Human Capital.
Purpose & Culture passionate.
