



Proposal
To improve businesses and support growth is what I do best, that is how I help to create value to organizations.
To build
COMMUNITIES
To build
POWERFUL RELATIONSHIPS
To build
VALUE FOR CLIENTS
Passionate about scale & People
I help companies manage strategic projects and key interventions bringing all the knowledge fostered in years of experience within the call center and BPO industry.
My value offer
Strategy Consultant.
People & Operations
-
Human Capital
-
Operations
-
Shared Services industry
-
BPO & Cx providers
-
Culture & Purpose builder
-
M&A cultural & process support

Key interventions on

Human Capital
Start up de unidades de Recursos Humanos
Reclutamiento & Selección
Learning & Development
Procesos

Human Capital
Human Capital business unit start up
Talent Adquisition full cycle
Learning & Development
Process deployment

Estrategia Operativa
Modelos Operativos
Client Management
Productividad
Métricas KPI

Culture
Cultural DNA
M&A Cultural integrations
Purpose & Impact

CX Experience Expert
BPO
Shared Services
Call Center

Operations
Operational model implementations
Client Management
Productivity
KPI & Metrics

Cultura & Propósito
ADN Cultural
Integraciones Culturales
Propósito e Impacto

Cx Experience Expert
BPO
Shared Services
Call Center

Paula Vogliazzo
Global Strategy consultant Operations & HR (GPHR certified) oriented to people centric industries and companies.
I work closely with the leadership team to generate value within the organization through strategic interventions.
More than 20+ years experience in service industries regionally as Director of Operations and Human Capital.
Purpose & Culture passionate.
